Contextual design : design for life

Karen Holtzblatt, Hugh Beyer

1. Introduction -- Part 1 Gathering User Data 2. User Data Drives Design 3. Principles of Contextual Inquiry 4. The Interpretation Session -- Part 2 Revealing the World 5. From Data to Insight: Using CD Models 6. The Affinity Diagram 7. Building Experience Models 8. The Traditional Models -- Part 3 Reinventing Life 9. Inventing the Next Product Concept 10. From Data to Design -- The Wall Walk 11. Ideation -- Visioning and the Cool Drilldown -- Part 4 Designing the System 12. The Challenge of Product Design 13. Storyboards 14. The User Environment Design 15. UI Design 16. Prototyping 17. Conclusion -- Into Action